Refund policy

Returns & Refunds

We want you to be happy with your purchase. Returns are accepted within 30 days of the delivery date, and are reviewed to confirm eligibility. Here is exactly what to expect:

  • Change of mind: Yes, you can return an item because you changed your mind, as long as it is returned within 30 days of delivery in its original packaging with all hardware and documentation included.
  • Opened products: Opened products are eligible for return as long as the product has not been installed or used, and all original packaging, hardware, and documentation are included.
  • Installed products: Once a product has been installed, it is no longer eligible for a change-of-mind return. Installed products are covered under our Warranty Policy below.
  • Who pays return shipping: For returns within Canada, we provide a prepaid return label. International returns are shipped at the customer's expense. If the return is the result of our error (wrong item shipped, or item arrived defective), we cover return shipping.
  • Original shipping charges: Original shipping charges are non-refundable, except when the return is the result of our error.
  • Restocking fee: A 15% restocking fee applies to change-of-mind returns. There is no restocking fee if the return is the result of our error.
  • Product condition: Items must be unused and uninstalled, and returned in their original packaging with all hardware and documentation included.
  • Final sale items: No Returns on Custom or Final Sale items.
  • How to start a return: Email us at Sales@Aptomo.ca or use our Contact page with your order number and reason for return. We'll confirm eligibility and send instructions before you ship anything back.
  • Refund timing: Once your return is received and inspected, refunds are processed within 30 days.

Warranty Policy

Our warranty is built on something simple: we stand behind our products, and we stand with you. Customer satisfaction matters, and every issue starts with a conversation so we can understand what happened and make it right. This warranty is limited only to the original purchaser of the product.

  • For fit, finish, or functional concerns, we will work with you to resolve the issue through part updates, design improvements, or corrective solutions.
  • For trail mishaps, installation errors, or other non-defect "whoopsie" moments, individual replacement parts will be available at a discounted rate.

We are constantly improving our parts, and your feedback is part of that process. If something isn't right, reach out — we'll take care of you.

Chargebacks

We're committed to solving problems directly with our customers. If something goes wrong, we simply ask that you contact us first so we can address the issue through a refund, replacement, or return.

  • If a customer files a chargeback without first opening a conversation with us and allowing us the opportunity to resolve the matter, the claim will be considered an attempt to obtain product without proper resolution.
  • In these cases, all warranty coverage will be voided, and future purchases will be automatically cancelled and refunded.

Communication always leads to better outcomes for everyone, and we're here to help. We'll always work with you in good faith.